Shipping Policy

Last updated: July 2025

At Grandma's Goods, we want your chandelier shopping experience to be as smooth as possible. Here's everything you need to know about our shipping process.

Free Shipping

We offer free standard shipping on all orders within the United States. There is no minimum purchase requirement — every order ships free.

Processing Time

Orders are processed and prepared for shipment within 1-2 business days (Monday through Friday, excluding federal holidays). You'll receive a confirmation email with tracking information once your order ships.

Delivery Timeframes

• Standard Shipping: 3-7 business days (free on all orders)
• Processing: 1-2 business days before shipment
• Total estimated delivery: 4-9 business days from order date

Shipping Area

We currently ship to all 50 United States, including Alaska and Hawaii. We do not offer international shipping at this time.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can track your package through the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately at info@grandmas-goods.com or +1 (256) 429-0299.

Large or Oversized Items

Some of our larger chandeliers (30+ inches) may require additional handling time. These items typically ship within 2-3 business days and may arrive via a different carrier than standard-sized items.

Damaged During Shipping

If your chandelier arrives damaged, please contact us within 48 hours of delivery at info@grandmas-goods.com with your order number and photos of the damage. We'll arrange a replacement at no additional cost to you.

Lost Packages

If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If the package still cannot be located, contact us within 5 business days and we'll work with the carrier to resolve the issue.

Contact Us

Questions about shipping? Email us at info@grandmas-goods.com or call +1 (256) 429-0299.