Frequently Asked Questions

Orders are processed within 1-2 business days and typically arrive within 3-7 business days via standard shipping.

Currently, we only ship within the United States. International shipping is not available at this time.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package online.

We offer a 30-day return policy. If you're not completely satisfied, return your item in its original condition and packaging for a full refund.

If your order arrives damaged, contact us within 48 hours with photos and we'll send a replacement at no cost to you.

Email info@grandmas-goods.com with your order number to initiate a return. We'll provide a return shipping label and instructions.

Yes, all chandeliers include detailed installation instructions and mounting hardware. We recommend professional installation for larger or heavier fixtures.

Bulb types vary by model. Most use E12 candelabra base or E26 standard base bulbs. Check the product specifications for details. Bulbs are typically not included.

Many of our chandeliers are dimmable when used with a compatible dimmer switch and dimmable bulbs. Check individual product specifications for details.

No. All orders are tax free — you pay no sales tax on any purchase from Grandma's Goods.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All payments are processed through a secure, encrypted checkout.