Return Policy

Last updated: July 2025

We want you to love your chandelier. If you're not completely satisfied, we're here to help with returns and exchanges.

30-Day Return Window

You may return any item within 30 days of delivery for a full refund. Items must be:

• In their original condition — unused and undamaged
• In the original packaging with all included hardware and accessories
• Accompanied by the original order confirmation

How to Start a Return

1. Email info@grandmas-goods.com with your order number and the reason for return
2. We'll send you a return shipping label and return instructions within 1-2 business days
3. Pack the item securely in its original packaging
4. Attach the return label and drop off at the designated carrier

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Depending on your bank, it may take an additional 3-7 business days for the refund to appear on your statement.

Damaged or Defective Items

If your chandelier arrives damaged or defective, contact us within 48 hours of delivery with photos. We'll send a replacement at no cost to you, or issue a full refund — your choice. You do not need to return damaged items unless we specifically request it.

Exchanges

Want a different size, color, or style? The easiest way is to return the original item for a refund and place a new order for the item you want. This ensures faster processing and availability.

Non-Returnable Items

• Items that have been installed or used
• Items missing original packaging, hardware, or accessories
• Items returned after the 30-day window
• Custom or special-order items

Return Shipping Costs

For returns due to customer preference (changed mind, wrong size, etc.), the customer is responsible for return shipping costs. For returns due to our error (wrong item shipped, defective product), we cover all return shipping costs.

Contact Us

Questions about returns? Email info@grandmas-goods.com or call +1 (256) 429-0299.